What should a technician do if they receive a prescription for a medication that is not on the formulary?

When a pharmacy technician encounters a prescription for a medication that is not on the formulary, the appropriate course of action is to consult with the pharmacist for alternatives. This option is vital because the pharmacist has the authority and expertise to evaluate the situation further, considering factors such as the patient's health conditions, potential alternatives, and protocols established by the pharmacy or institution. The pharmacist can discuss with the prescribing physician or suggest an alternative medication that is on the formulary, ensuring patient safety and compliance with pharmacy practices.

This collaborative approach not only adheres to professional standards but also aligns with the duty of care owed to the patient. It demonstrates that the technician is following proper protocol by seeking guidance from a licensed professional who can make an informed decision based on the specific circumstances surrounding the prescription.